Frequently Asked Questions

FAQ

Design Studio

What services do you provide?

I provide general graphic design services such as advertisements, flyers, brochures, stationery, packaging design, personal projects, etc. I also provide branding and logo design, as well as website design for creative entrepreneurs. In addition to design services, I also offer select virtual assistant services to existing design clients to assist in setting up systems to make running your business easier.

How do I get started?

The first step is to check out The Branding Process page for details about how things work. Then, send me a message from the Say Hello page, reach out on Facebook or send me an email, and let me know a little bit about your project. I will get back to you within one business day, and let you know if I think I am a good fit for your project.

Can I call you to discuss my project?

I am happy to set up a virtual coffee date with a voice or video call. I do need a few details from you first, and all calls must be scheduled in advance. I work from home with two toddlers, and things can get pretty hectic around here. So, I only take scheduled calls at this time. Please pop over to the Say Hello page to request a complimentary virtual coffee chat.

How much do your services cost?

You can find out more about my packages in the Design Studio. My base rate for design work is $45 per hour. I am happy to provide a custom quote for your project; come and Say Hello. Design projects require 50% non-refundable deposit due once the contract is signed. Any billable items over $50 will be invoiced and due mid project. The remaining balance is due before delivery. Please note that should the project scope increase, your total balance may be more than previously quoted.  I also offer monthly retainer packages for a discounted rate of $35 per hour. Retainer packages start at 4 hours per month.

Do you offer discounts for nonprofits?

Absolutely! I love working with nonprofits and ministries. Please get in touch, and we can discuss details.

How long will my project take?

Well, there are a few factors. Branding kits can be ready in as little as 5 business days since they are pre-designed and personalized with your colors and business name. Custom design timelines vary with my current availability and the scope of the project. Smaller projects can take a few days or a couple of weeks. Branding and website projects generally take several weeks to a few months. Please note that your response time can have a significant impact on a project timeline. Prompt feedback is vital to keeping a project on track.

What types of files will I receive?

This can vary depending on the project, but you will typically receive the following file types: ai, pdf, jpg, png. Please let me know if you have any specific file needs. Pre-made templates file types are listed with the product details.

What types of payment do you accept?

I accept PayPal and credit cards through Square. Payments are processed securely and your credit card information will not be stored on my website. Florida residents will pay 7.5% sales tax. Customers in the European Union will be charged VAT for digital goods based on their location.

Is my information safe?

Katie Schwarz Design takes your privacy seriously. Your personal information will never be shared or sold to a third party, and any information collected will only be used to complete your project. Please see my Terms of Service for more information.

Do you provide the content project?
What website platform do you work with?

I want to help you choose the best platform for your business.  I typically recommend WordPress.org, Shopify, or Squarespace. Aren’t sure where to start? I offer a website consultation package that starts at square one and walks you through the setup all the way through design and training.

Print Shop

How long will my order take?

Most  items typically ship within 3-6 business days. Wall art, home decor, and device cases typically ship within 8-10 business days. Shipping times vary based on your location. Orders are shipped via USPS or FedEx.

Can I see a proof?

Yes! I will personally prepare a digital mock up for you to approve prior to printing. You can expect your proof via email and the client portal. Please note that your order will not be sent to the printer until you have approved the proof.

Are the colors on my screen accurate?

Please note that monitor settings and displays differ and colors may vary slightly. Additionally the final colors can vary with the printing method used. I cannot guarantee color matching.

What photos/graphics can I use?

By submitting any photos or graphics (such as a logo) for your product, you are acknowledging that you have permission to use the image(s). I reserve the right to see a photographer's print release, or image license at any time. Please note that the quality of the final product will depend on the quality of your image(s). For the best results, your original, un-cropped image should be at least 300 dpi. I accept jpg, png, pdf, ai, and psd formats. If you are unsure about the suitability of your photos or graphics, feel free to ask before you place your order.

Can I request a custom design?

Absolutely! I would love to work with you to create just what you need. I offer custom design services for individuals, entrepreneurs, and organizations. Please visit the Design Studio for more information.

What types of payment do you accept?

All Print Shop items are billed via personalized invoice. You may pay with PayPal or credit card via Square. Please note that your order must be paid in full before shipment. Florida residents will pay 7.5% sales tax. Customers in the European Union will be charged VAT for digital goods based on their location.

How much is shipping?

All US Print Shop orders will be shipped via USPS or FedEx for a flat rate of $5.00. I am happy to provide international shipping quotes on request.

Can I cancel my order or get a refund?

You may cancel your order prior to printing for a full refund minus any design fees or deposits. Due to the custom nature of the work, I do not offer refunds or exchanges. Once the proof has been approved, you are responsible for any charges incurred for

redesigning or reprinting. If the error is my mistake, then I will happily correct it free of charge. I want you to be happy, so please contact me if there is a problem with your order.

Typical studio hours are Monday through Friday 9am to 4pm CST. However, this does vary since I work from home with two toddlers. You can expect email replies within one business day.

Still have questions?
Come Say Hello, and I will be happy to help you.

-Katie

Check out the Terms of Service for full details.